rs789 Privacy Policy

1. Who We Are

rs789 is an online casino and sports betting platform operated under an international gaming licence and accessible at rs789.bio. For the purposes of this Privacy Policy, rs789 acts as the data controller in respect of personal data collected from users of the Platform.

We take our data protection obligations seriously. This Privacy Policy has been written to be transparent, readable, and genuinely informative — not to bury important information in legal jargon. If anything in this document is unclear, please contact our support team via live chat before registering.

2. Data We Collect

rs789 collects personal data in two primary ways: data you provide to us directly, and data we collect automatically through your use of the Platform.

Data you provide directly:

• Registration data: Username, full legal name, date of birth, email address, mobile number (including Pakistani numbers on Jazz, Telenor, Ufone, Zong, and Warid networks), and country of residence.
• KYC identity documents: Government-issued photo identification (e.g., CNIC, passport), proof of address, and where applicable, source-of-funds documentation.
• Payment data: JazzCash account number, Easypaisa account number, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah, or other supported banks), and transaction records. Full payment card numbers are never stored by rs789 — card data is processed exclusively by our PCI-DSS compliant payment processors.
• Communications: Messages, support chat transcripts, and correspondence submitted through the Platform's live chat or email support channel.
• Responsible gaming data: Deposit limits, loss limits, self-exclusion elections, and session timer configurations set within your rs789 Account.

Data collected automatically:

• Device and technical data: IP address, device type, operating system, browser type and version, and mobile network information.
• Usage data: Pages visited, games played, bet history, session duration, click paths, and feature interactions within the rs789 Platform.
• Cookie and tracking data: As described in Section 7 of this Policy.
• Geolocation data: Approximate location derived from IP address, used for jurisdictional compliance and fraud detection purposes.

3. How We Use Your Data

rs789 processes personal data for the following purposes:

4. Legal Basis for Processing

rs789 relies on the following legal bases for processing personal data:

• Contract performance: Processing necessary to operate your rs789 Account, process transactions, and deliver the services you have registered for.
• Legal obligation: Processing required to comply with our obligations under applicable gaming, AML, KYC, and data protection regulations.
• Legitimate interests: Processing for fraud detection, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your rights and freedoms.
• Consent: Processing for direct marketing communications, where you have given explicit, freely-given, specific consent. You may withdraw this consent at any time by adjusting your notification preferences within your rs789 Account settings.

5. Data Sharing and Disclosure

rs789 does not sell personal data to third parties. We share personal data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) receive only the transaction data necessary to process deposits and withdrawals on your behalf.
• KYC and AML service providers: Third-party identity verification providers who process your submitted documents and biometric data exclusively for the purpose of fulfilling our regulatory obligations.
• Game providers: Providers such as Evolution, Pragmatic Play, JILI, and NetEnt receive anonymised session data necessary to deliver game content. These providers do not receive your personal identity data.
• Regulatory authorities: rs789 may disclose personal data to our licensing authority, law enforcement agencies, or other regulatory bodies where required to do so by law or by our licence conditions.
• Legal proceedings: Where rs789 is party to legal proceedings or where disclosure is compelled by a valid court order, legal process, or other binding authority.
• Business transfers: In the event of a merger, acquisition, or sale of rs789 assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections remaining in place.

All third-party processors used by rs789 are subject to written data processing agreements that require them to handle personal data in accordance with applicable data protection law.

6. International Data Transfers

As an internationally licensed platform, rs789 may transfer personal data to countries outside of Pakistan and outside the European Economic Area. Where such transfers occur, rs789 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to protect the security and integrity of your personal data during transmission and storage.

If you would like further information about the specific safeguards applied to any international transfer of your data, please contact us via live chat or at [email protected].

7. Cookies and Tracking Technologies

rs789 uses cookies and similar tracking technologies to operate the Platform, improve performance, and where you have consented, to deliver personalised content. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function — login session management, security tokens, and load-balancing. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences, language settings, and game lobby filters between sessions.
• Analytics cookies: Collect anonymised data about how users interact with the Platform — pages visited, session lengths, and feature usage. This data is used in aggregate to improve the Platform and is never linked to identifiable individuals without consent.
• Marketing cookies: Used only where you have explicitly consented to receive personalised promotional content based on your Platform usage history. You may withdraw consent at any time via your account settings.

Most modern browsers allow you to control cookies through browser settings. Disabling strictly necessary cookies will impair your ability to log into and use the rs789 Platform.

8. Data Retention

rs789 retains personal data for as long as your Account remains active and for a period of at least five (5) years following account closure, in accordance with our regulatory and AML obligations. Transaction records and KYC documentation may be retained for up to seven (7) years where required by applicable law.

Marketing-related data is retained only for as long as your marketing consent remains active. Upon withdrawal of consent, marketing data is suppressed within thirty (30) days and deleted within twelve (12) months. Support correspondence is retained for three (3) years following the resolution of the relevant query.

Where rs789 is no longer required to retain personal data and has no legitimate basis for continued processing, data is deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and Platform improvement purposes.

9. Your Data Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by rs789:

• Right of access: The right to request a copy of the personal data rs789 holds about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to erasure ("right to be forgotten"): The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: The right to request that rs789 limits how it processes your personal data in certain circumstances.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact rs789 via live chat or email at [email protected]. rs789 will respond to verifiable requests within thirty (30) calendar days. We may need to verify your identity before processing a data rights request.

10. Children's Privacy

The rs789 Platform is strictly for adults aged 18 and above. rs789 does not knowingly collect personal data from individuals under the age of 18. If rs789 becomes aware that personal data has been submitted by a person under 18, that data will be deleted immediately and the associated Account will be permanently suspended.

If you are a parent or guardian and believe that a minor has accessed the rs789 Platform or submitted personal data to it, please contact us immediately via live chat so that we can take appropriate action without delay.

11. Security Measures

rs789 employs a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, loss, or destruction. These include TLS 1.3 encryption for all data transmitted between your device and the rs789 Platform; encrypted storage of passwords using industry-standard hashing algorithms; two-factor authentication options for Account login; access controls limiting which rs789 personnel can access personal data; and regular security testing and audits.

Whilst rs789 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the security of your own Account credentials. If you believe your Account has been compromised, notify rs789 support immediately so that appropriate action can be taken.

12. Third-Party Links

The rs789 Platform does not include links to third-party websites, social media platforms, or external services within its core pages. In the event that any third-party content or link appears on the Platform, rs789 is not responsible for the privacy practices of those third parties and encourages you to review their respective privacy policies before submitting any personal data.

13. Amendments to This Policy

rs789 reserves the right to amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or a new data sharing arrangement — we will notify registered users by email or by a prominent Platform notice at least seven (7) days before the changes take effect. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Policy.

The version of this Policy that applies to any dispute is the version in effect at the time the relevant data processing occurred. Prior versions are available upon request.

14. Contact & Complaints

For any questions or concerns about this Privacy Policy or about how rs789 handles your personal data, please contact us:

• Live chat: Available 24/7 at rs789.bio — fastest response channel.
• Email: [email protected] — formal written requests for data rights, complaints, and policy queries.

rs789 will respond to all formal data-related queries within thirty (30) calendar days. If you are unsatisfied with our response, you have the right to lodge a complaint with the data protection supervisory authority applicable in your jurisdiction.